Mezmo, formerly known as LogDNA, integrates with your PagerDuty instance to help trigger incidents based on log data coming in from your ingestion sources. This allows your teams to quickly understand when there are issues with your application, and where in the logs you can investigate to understand root cause. To help further accelerate your team’s ability to understand the state of your applications, we are introducing the ability to automatically resolve those PagerDuty Incidents directly from Mezmo.

With the new ability to auto-resolve PagerDuty Incidents, SREs can trust that an incident is truly over (and resolve in PagerDuty) based on the source of truth — your logs! No more manual digging through logs and monitoring your infrastructure to figure out if your system is back on track. This new feature allows for even quicker resolution, cuts out manual processes, and can further reduce your overall mean time to resolution.

How does the new auto resolution feature work?

Alongside setting up a PagerDuty Alert for a particular View, customers can toggle on the “Auto-resolve” feature. From there, you can define a certain number of logs and time frame that would resolve all previous PagerDuty Incidents associated with that particular Mezmo View.

For Presence Alerts (alerts detecting the presence of X or more number of logs within a certain time period), the auto resolution trigger would look for a situation where there are fewer than a certain amount of logs predefined. 

For Absence Alerts (alerts detecting the presence of X or fewer number of logs within a certain time period), the auto resolution trigger would look for a situation where there are more than a certain amount of logs predefined. 

What happens when the auto resolution is triggered?

Once this feature is triggered based on its predefined rules, all associated PagerDuty Incidents from the given Mezmo View will be resolved. That means that even if multiple PagerDuty Incidents were generated because of a previous Mezmo Alert, all of them would be automatically resolved. No need to manually resolve in PagerDuty!

How can I get started?

The PagerDuty Auto-resolve feature is available for all Mezmo customers. To learn more about how to set this up, check out our documentation. 

If you have any questions or feedback, please feel free to reach out to me at albert.feng@mezmo.com.